Support

Get in Touch

Email us at support@editlingo.com for any of the following:

• Account issues — sign in, password reset, account access
• App questions — features, scenes, characters, chat behavior
• Bug reports — something not working as expected
• Reporting inappropriate AI responses (also reportable in-app via the flag icon on any chat message)
• Feature requests and feedback
• Educational partnerships and B2B inquiries

Reporting Inappropriate Content

Historacle uses AI to generate historical character responses. If you encounter content that feels inappropriate, factually wrong in a harmful way, or violates our community standards, please report it.

• In the iOS app: tap the small flag icon next to any AI response, then "Report". This opens your mail composer pre-filled with the response and a place to describe the issue.
• From the web: email support@editlingo.com with the conversation context.

We review reports within one business day and take action — including model fine-tuning, prompt adjustments, or account moderation — as appropriate.

Account & Data

For account-related actions you can take in-app:

• Delete your account: Open Historacle iOS app → profile menu → scroll to the bottom → tap "delete account". This permanently removes your account and all personal data.
• Delete via web: See our Data Deletion page.
• Privacy questions: See our Privacy Policy.
• Terms of Service: See our Terms.

Response Time

We respond to support emails within one business day (Monday through Friday). Urgent issues, especially safety concerns or content reports, are prioritized.

Office Hours

Our team is based in the United States and responds during standard US business hours. Weekend and holiday responses may take longer.